The proven ability to design, develop, and deliver standards-setting technical communication solutions.

• For examples of previous work, Send Me Email.
• For a full chronological summary, use the link to my LinkedIn profile given above.

Writing

Online and print content of exceptional completeness and accuracy.

• REST API documentation

• Online and print end-user guides, administrator guides
• Topics-based authoring, project templates and work flows, content conversion
• Knowledge base (KB) articles, release notes
• Technical editing
• Usability testing, information architecture

Tools

A superior user of a wide range of authoring and content-processing tools.

• Postman, cURL, various other API tools
• Linux, BASH command-line interface (CLI), macOS, Microsoft Windows
• Eclipse IDE, Visual Studio Code and other programmers’ text editors
• Madcap Flare, oXygen XML Editor, Microsoft Office, Google Docs, WordPress – and more
• Atlassian Confluence, Zendesk, Knowledge Owl, various other wikis
• Adobe Illustrator, GIMP, Photoshop, Inkscape, Visio, Dia, Snagit, Pencil, and so on

Technologies

A career-long ability to quickly learn and work with emerging technologies.

• Enterprise I.T., Software as a Service (SaaS), computer hardware and software
• Voice networking, data networking, networking devices and protocols
• HTML, CSS, XML, DITA, JSON, RAML, Markdown, reStructured Text (RST), et cetera
• Python 3, some Java, some JavaScript, C++, SQL

Project Management

The proven ability to work effectively across all parts of an organization.

• Strong focus on results and on-time delivery
• Superior ability to collaborate with product development, marketing, sales, and support
• Jira, Bugzilla, and other communications and process-management tools

Education

• U.C. Berkeley Extension: Principles of Information Architecture
• U.C. Berkeley Extension: Certificate in Technical Communication